What is total quality culture? You can most probably guess the meaning but you should know that it is an actual term as opposed to being a colloquial phrase. The term is a derivation of Total Quality Management (TQM) which is an approach to management where the goal is to achieve long-term success by way of focusing on customer satisfaction. It is what you may refer to as the Amazon strategy. Customer satisfaction is something that is very much trending in business circles these days. The logic ... Keep Reading