The Office Jester… every office needs one to make the customer helpdesk interesting for the customer Every business, these days, seems to be introducing the customer helpdesk into its operational systems. The reason is as much based in common sense as statistics. Common sense says that when customers have a problem or query, they want to sort it out immediately and with the help of another person. They’re not interested in reading the solutions and then trying to figure out which one fits ... Keep Reading